Reference

Terms Conditions That Govern Your sona88 Account

These Terms & Conditions set out the rules between you and us when you hold an account, make deposits through bKash, Nagad or Rocket, place wagers or request withdrawals.

Account RulesDeposit & Withdrawal PolicyDispute ProcessRegional EligibilityWallet Usage
sona88 Terms Conditions That Govern Your sona88 Account
TERMS SUPPORT CHANNELS

How to Reach Us About These Terms

If any clause here is unclear, or you believe an action on your account conflicts with these Terms & Conditions, reach out through one of the channels below. We handle terms-related queries with priority because they affect your rights and obligations directly. Keep your registered username or account ID ready when you contact us so we can locate your records without delay.

Live Chat Open the chat widget from any page on the site. A support agent can explain specific clauses, clarify your account status, or escalate a dispute. Chat transcripts are saved to your account history for your reference.
Email Send a written query to our support email address found in the site footer. Email is suited for formal disputes or document submissions. We aim to acknowledge receipt within one working day and resolve within a reasonable timeframe.
Account Notification Centre Log into your account and check the notification panel. We post important updates about terms changes, verification requests, or suspension notices there. You receive alerts when action is needed from your side.
PROTECTING YOUR AGREEMENT

How We Handle Policy, Data and Account Security

Trust is practical, not abstract. Below we outline how we protect the agreement between you and us — covering data retention, cookies, account access controls, and your right to request changes. Each point links back to a specific clause in these Terms & Conditions so you understand the operational reality behind the legal language.

Data We Retain We store your registration data, transaction history, device identifiers, and session logs. Retention lasts as long as your account is active plus a defined period after closure for regulatory compliance. You may request a summary of stored data through our support channels.
Cookie Usage Our site uses cookies to maintain your login session, remember device preferences, and track page performance. No cookie stores your bKash, Nagad or Rocket PIN. You can clear cookies in your browser settings, though this may log you out and reset display preferences.
Account Security Measures Each account is protected by a password you set and an OTP sent to your registered mobile number during sensitive actions such as withdrawal requests or password resets. We never ask for your full password via chat or email — report any such request immediately.
Retention After Closure If you close your account or we close it for breach, transaction records and identity documents are retained for the period stated in our data policy. After that window, personal data is permanently removed from active systems.
Requesting Changes to Your Data You can ask us to correct personal details — name spelling, phone number, email — by contacting support with proof of the correct information. Changes that affect wallet ownership require fresh identity verification before we update records.
Who to Contact for Disputes For any dispute relating to these Terms & Conditions, raise a ticket through live chat or email. We assign a case reference and respond within the timeframe outlined in our dispute resolution clause. Unresolved matters follow the escalation path described further in these terms.

Common Questions About Our Terms & Conditions

We have compiled the questions our support team receives most often about these Terms & Conditions. Each answer points you toward the relevant clause or action step so you do not need to search the full document.

Yes. Every service accessible through your account — sports wagering, live casino tables, slots, crash games — falls under the same set of Terms & Conditions. Specific game rules or promotional offers add supplementary conditions but never override the core terms.

We may suspend or permanently close your account depending on the severity. Pending withdrawals can be frozen during investigation. If we determine the breach was unintentional, we will explain the issue and allow you to correct it before taking final action.

No. Each person is allowed a single active account. If we detect duplicate accounts sharing identity documents, device fingerprints, or payment methods, all duplicates will be closed and balances may be voided under our multi-account clause.

When you send funds from bKash, Nagad or Rocket to your account wallet, you confirm you are the registered owner of that mobile money account. Depositing from a third-party wallet violates our terms and may trigger a hold on your balance until ownership is verified.

Yes. We may request a photo ID, proof of address, or confirmation of payment-method ownership before releasing funds. The verification clause applies regardless of withdrawal size, though higher amounts are more likely to trigger additional checks.

We post a notification in your account panel and update the revision date on this page. Material changes — those affecting your rights, withdrawal process, or eligibility — carry a notice window. Continued use after that window means you accept the updated terms.

It is. Access depends on your local law and the regions we are eligible to serve. We do not make representations about legality in every jurisdiction. You bear responsibility for confirming that holding an account and placing wagers is permitted where you reside.

You may request a copy of data we hold, ask for corrections to inaccurate records, or request deletion after account closure subject to our retention policy. Contact support via live chat or email with your account ID and the specific data request.

No. Your wallet balance is non-transferable. Attempting to send funds to another member account, share login credentials for balance access, or sell your account constitutes a breach that leads to immediate suspension and potential forfeiture of funds.

Open a support ticket through live chat or email and reference the specific clause. We assign a case number and review your dispute within the timeframe stated in our dispute resolution section. If the first response does not resolve it, an escalation path is available as described in these terms.