Reference

Legal Policy for Your sona88 Account

This page sets out the legal framework that governs your relationship with us — from how we handle your personal data to the conditions under which your account operates.

Data ProtectionAccount ConditionsRegional EligibilitybKash / Nagad / Rocket PolicyDispute Resolution
Browse the Lobby Read FAQ
sona88 Legal Policy for Your sona88 Account
POLICY CONTACT PATHS

Reach Us About Legal Matters

If you have a question about how our legal terms affect your account, or you need to raise a formal dispute, we have clear channels open for you. Reach out through any of the paths below and reference the specific clause or issue so our team can route your query directly to the compliance desk rather than general support.

Live Chat Open the chat widget from any page on the site. Select the 'Account & Legal' category so your message goes straight to the compliance queue. You will receive an initial acknowledgement and a reference number for tracking.
Email Send your legal enquiry to the support address listed in your account settings. Include your username and a brief description. We aim to respond within one working day, though complex disputes may take longer to resolve fully.
In-Account Request Form Under your profile settings, there is a dedicated request form for data access, account closure or dispute escalation. Submit it there and our compliance team reviews it separately from routine support tickets, ensuring proper handling under our data policy.
DATA AND SECURITY HANDLING

How We Protect Your Information and Rights

We treat your data as something we hold temporarily on your behalf, not something we own. Below are the six pillars of how we handle personal information, cookies, account security and your right to request changes or deletion. Each area has a defined process, and you can invoke any of them through the contact paths above.

Personal Data Collection

We collect only what is necessary for account creation, identity verification and transaction processing. This includes your name, email, phone number and wallet details for bKash, Nagad or Rocket.

Cookie Usage

Our site uses cookies to maintain your session, remember device preferences and measure page performance. You can adjust cookie settings through your browser at any time. Blocking all cookies may affect login persistence and certain display features on mobile devices.

Account Security Measures

Each account is protected by a password you set plus an OTP sent to your registered mobile number for sensitive actions like withdrawal requests or password resets.

Data Retention Period

We retain your account data for as long as your account remains active and for a defined period after closure to comply with financial record-keeping obligations. After that retention window ends, personal identifiers are anonymised or deleted from our systems.

Right to Access and Correction

You may request a copy of all personal data we hold about you at any time. If anything is inaccurate — a misspelled name, outdated phone number or incorrect email — submit a correction request through the in-account form and…

Right to Deletion

If you wish to have your data removed entirely, submit a deletion request. We will process it once any pending transactions are settled and any regulatory retention obligations are met.

Common Questions About Our Legal Policy

Below are the questions we receive most often regarding legal terms, data rights and account eligibility. If your question is not covered here, use the contact paths listed above to reach our compliance team directly.

Access depends on your local law and eligible regions. We do not guarantee that our services are available or lawful everywhere. It is your responsibility to verify that opening an account does not violate any regulation that applies to you in Bangladesh or your current location.

During registration we collect your full name, email address, phone number and preferred payment wallet — whether that is bKash, Nagad, Rocket or another supported method. We may also request a photo ID during verification. We collect only what is necessary to operate your account securely.

Yes. Submit a deletion request through the in-account form under profile settings. We will process it after any open transactions are settled and mandatory financial records have been retained for the required period. Once completed, your data is permanently removed and your account cannot be restored.

Transaction records for bKash, Nagad and Rocket deposits or withdrawals are stored alongside your account ledger. They are retained for the same duration as general account data and are subject to the same security encryption. You can view your full transaction history inside your account at any time.

We do not sell your data. We may share limited information with payment processors to complete your transactions, or with regulatory bodies if legally compelled. Any third-party service provider we use is bound by confidentiality agreements that restrict how your data is handled.

If we make material changes to these terms, we notify you via the email linked to your account at least seven days before the changes take effect. Continued use of your account after that notice period constitutes acceptance. If you disagree, you may close your account and withdraw your balance beforehand.

Open the in-account request form and select the dispute category. Provide your username, the transaction or event in question, and any supporting screenshots. Our compliance team reviews disputes separately from general support and will respond with a resolution or next steps within a defined timeframe.

Absolutely. Submit a data access request through the in-account form or via email. We will compile a report of all personal information associated with your account — registration details, transaction history, communication logs — and send it to your verified email address.

The governing jurisdiction is stated within the full terms document, which you can request through live chat or the in-account form. Disputes that cannot be resolved internally may be referred to the arbitration mechanism described in those terms. We encourage you to read the full document before raising a formal claim.

Yes. A single set of legal terms governs your entire account — whether you are placing a cricket match wager through the sportsbook, spinning slots, joining a live Blackjack Royalty table or playing Crash Dice Roller. The same data, payment and eligibility rules apply across all sections without distinction.

Related pages

sona88 Bangladesh FAQ Mobile Bangladesh FAQ Nagad Cashin sona88 Login